OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARAMBAH, BOOIE, CHARLESTOWN, COOLABUNIA, CORNDALE, GLAN DEVON, HODGLEIGH, JOHNSTOWN, KINGAROY, MEMERAMBI, MOFFATDALE, RUNNYMEDE, SANDY RIDGES, WATTLE CAMP, WOOROOLIN, WYALLA 4601, 4605, 4608, 4610, 4615 QLD.
4G service outage due to site failure.
Approximately 1209 services may be impacted.
The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BENTLEY PARK, EAST TRINITY, EDMONTON, GORDONVALE, GREEN HILL, LAMB RANGE, MOUNT PETER, MOUNT SHERIDAN, PACKERS CAMP, PORTSMITH, WHITE ROCK, WRIGHTS CREEK 4306, 4865, 4868, 4869, 4870, 4871 QLD.
4G service outage due to site failure.
Approximately 1680 services may be impacted.
The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CLONCURRY 4824 QLD.
4G service outage due to site failure.
Approximately 878 services may be impacted.
The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARNEY POINT, BOYNE ISLAND, CALLEMONDAH, CLINTON, CORAL SEA, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, NEW AUCKLAND, OCONNELL, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TANNUM SANDS, TELINA, TOOLOOA, WEST GLADSTONE 4680, 4800 QLD.
4G service outage due to site failure.
Approximately 4069 services may be impacted.
The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BEECHER, BYELLEE, CALLEMONDAH, CLINTON, WEST STOWE, YARWUN 4680, 4694 QLD.
4G service outage due to site failure.
Approximately 1061 services may be impacted.
The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Outage Registers
For information about outages and outage registers, please visit the links below:
Download the app to troubleshoot
Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?
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